For Customer Success

Know which accounts need you
before they churn.

Prody exists so you can spend 10 minutes reviewing proactive signals instead of an hour digging through your CRM. Health scores show who's at risk. Signals tell you why. Ask Prody gives you answers without leaving your workflow.

Start Free → See how CSMs use Prody
10 min
Review Prody's signals and health scores
vs
1 hour
Dig through CRM notes and usage spreadsheets

Open Prody, filter by your name, see red/yellow/green. That's your morning.

Ask Prody

Your book of business, one question at a time.

Most CSMs won't build funnels or retention curves. They don't need to. Ask Prody in plain English and get answers backed by real usage data. The AI understands accounts, owners, firmographics, health scores, and signals - it picks the right data automatically.

"Which of my accounts have declining health scores?"
"Show me Acme Corp's feature usage this month"
"What happened with Initech - why did their activity drop?"
"Create a segment of Enterprise accounts inactive for 14 days"
"Export my at-risk accounts as a CSV"
"Add a note to Globex Corp: spoke with CTO, plan to re-engage next week"

Ask Prody understands CS language because it has access to:

Account activity data
Health scores & components
CS owner assignments
Firmographics & metadata
Feature usage per account
Signals & action history
Account notes timeline
Segments & exports
CS Signals

Your accounts are telling you something.

Every morning, Prody tells you which accounts need attention and which ones are improving. Act on a signal, and Prody tracks whether the account recovered - closing the loop automatically.

Act Now

Critical
Acme Corp's activity dropped 67% vs 4-week baseline
Account activity signal
Critical
Champion user ([email protected]) went silent this week
Champion silent signal
Warning
Initech health score dropped from Healthy (72) to At Risk (38)
Health score change
Warning
82% of Globex Corp's activity comes from a single user
Concentration risk
Warning
Umbrella Health has no CS owner assigned but is declining
Unowned declining account

Good News

Positive
Vandelay Industries re-engaged after 21 days of silence
Re-engagement signal
Positive
Stark Industries health score improved from At Risk (35) to Healthy (68)
Health score recovery
Positive
Primatech Paper hit adoption milestone - 5 features in active use
Adoption milestone

Good news signals give you something to talk about in QBRs. "Your team's adoption grew 40% this quarter" is a conversation starter, not a pitch.

Account Health

Red, yellow, green. That's your morning.

Open Prody, filter by your name, and see your entire book of business in one view. Five components computed nightly - activity, breadth, engagement, trend, and recency - combined into a 0-100 score. Improving and declining badges show momentum at a glance.

24
Healthy
4
At Risk
6
Critical
  • Filter by CS owner to see just your accounts
  • Filter by industry, segment, or company size
  • Export any view as CSV for QBR prep
  • Health changes automatically trigger Signals

See Account Health in action

5-component scoring, history charts, portfolio filtering, and trend detection.

View B2B Use-Cases →
Journeys, Nudges & Guides

Know exactly where each account's users are stuck.

When Acme Corp's users get stuck at step 3 of onboarding, you shouldn't have to file a ticket to product and wait for the next release. Prody monitors multi-step journeys nightly, identifies which users at which accounts are stuck, and lets you take action directly. Deploy a quick in-app nudge, or build a full product guide with multi-step tours. AI writes the content, targets the right users, and tracks whether they convert.

  • "3 users at Acme Corp stuck at Invite Team in onboarding" - in your signals feed
  • Export stuck users or create segments for targeted outreach
  • Deploy a nudge for quick messages, or a product guide for full walkthroughs
  • Before/after conversion lift tracked on the Results page
Journey Signal
Acme Corp - 3 users stuck at "Invite Team Members" in the Onboarding journey
Conversion at this step dropped 12% this week. These users haven't progressed in 5+ days.
Deploy Nudge View Users
Goals & Tracking

Set targets. Track progress. Prove impact.

Set CS-specific goals and track them over time. Goals show up in your dashboard and are queryable via Ask Prody. When leadership asks "how is the book doing?" - you have a number, not a feeling.

  • "Get 80% of Enterprise accounts to Healthy status by Q3"
  • "Reduce average signal resolution time to under 5 days"
  • "Increase feature adoption breadth across Mid-Market by 20%"
  • Track progress in the dashboard or ask Prody anytime

Impact tracking closes the loop:

1
Signal fires: "Acme Corp activity dropped 67%"
2
You act on it: call the champion, schedule a check-in
3
Prody tracks whether the account recovered
4
Outcomes dashboard: "8 accounts rescued from churn"
Integrations

Prody, where your CS team already lives.

The platform is built. The integrations are here.

Live

Slack Alerts

Signals delivered to the right channel or DM'd directly to the CS owner. No more logging in to check what happened overnight.

  • Critical signals sent to Slack in real time
  • Action buttons directly in the message: "Act on this," "Dismiss," "View in Prody"
  • Clicking "Act on this" marks the signal as acted on - feeds into Impact tracking automatically
  • Route by type: CS signals to #customer-success, Product signals to #product-alerts
Coming Soon

Ask Prody in Slack

The same 60-endpoint AI, available as a slash command. Query your accounts without leaving Slack.

  • /prody which of my accounts need attention this week?
  • /prody what happened with Initech last week?
  • Full multi-turn conversations in a thread
  • Same engine, same data, different interface

Slack integration is live. Connect in minutes from Settings. Learn more →

Stop firefighting. Start preventing.

Free during early access. Health scores compute on night one.

Get Early Access →